Privacy policy

MakeYourNeon Privacy Policy

Effective Date: September 16, 2026

At MakeYourNeon, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, or purchase our custom signage products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with MakeYourNeon, we may collect the following information:

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Business name

  • Project details

  • Communication preferences

Order & Project Information

For custom signage projects, we may collect:

  • Sign type preferences

  • Design requirements

  • Logos, artwork, or reference images uploaded by customers

  • Size specifications

  • Colour preferences

  • Installation requirements

  • Order history

  • Payment and transaction details

Device & Website Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Cookies and similar tracking data

2. How We Collect Your Information

We collect information when you:

  • Request a quote

  • Submit a contact form

  • Place an order

  • Upload designs or images

  • Subscribe to marketing communications

  • Contact us through email, phone, or social media

  • Browse our website

We may also receive limited information from third-party services such as:

  • Payment providers

  • Shopify

  • Shipping providers

  • Advertising platforms

  • Analytics tools

3. How We Use Your Information

We use your information to:

  • Process and complete your orders

  • Create and deliver your custom signage

  • Communicate regarding your project

  • Send design approvals and production updates

  • Provide customer support

  • Process payments securely

  • Arrange shipping and delivery

  • Improve our website and services

  • Understand customer preferences

  • Send promotional emails or updates if you have opted in

  • Prevent fraud and maintain website security

4. Custom Design Files & Customer Content

When you submit logos, artwork, images, or project details:

  • We use this information only to create and complete your requested signage project.

  • Your uploaded designs are treated as customer-provided information.

  • We do not claim ownership of your logos, artwork, or brand assets.

We may use completed project photos for marketing purposes only where permitted or with customer approval.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Improve website functionality

  • Understand visitor behaviour

  • Analyze website performance

  • Provide relevant advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Marketing & Advertising

With your permission, we may use your information to send:

  • Product updates

  • Promotions

  • New collection announcements

  • Special offers

You can unsubscribe from marketing communications at any time by using the unsubscribe option in emails or contacting us directly.

We may use advertising platforms such as:

  • Google Ads

  • Meta Ads

  • Other marketing tools

These platforms may use cookies or similar technologies to provide relevant advertisements.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary, including:

Payment Providers

To securely process transactions.

Shipping Providers

To deliver your order.

Service Providers

Such as:

  • Website hosting providers

  • Analytics services

  • Marketing platforms

  • Customer support tools

These providers only receive information required to perform their services.

8. Data Security

We take reasonable measures to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Maintain business records

  • Resolve disputes

  • Meet legal requirements

If you request deletion of your personal information, we will review and process your request according to applicable laws.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw marketing consent

  • Request information about how your data is used

To make a privacy request, contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or services.

MakeYourNeon is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.

13. Shopify & Payment Processing

Our online store is powered by Shopify.

Shopify and our payment providers may process customer information to:

  • Complete transactions

  • Detect fraudulent activity

  • Provide secure payment services

Your information may be handled according to Shopify's privacy practices and applicable data protection laws.

14. International Data Transfers

Because we use third-party service providers, your information may be processed or stored in locations outside your country.

We take reasonable steps to ensure your information remains protected according to applicable privacy regulations.

15. Policy Updates

MakeYourNeon may update this Privacy Policy from time to time to reflect:

  • Business changes

  • Legal requirements

  • Operational updates

Any changes will be posted on this page with the updated effective date.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us:

Email: [your email]

Company: MakeYourNeon

We are committed to protecting your privacy and providing a safe experience for every customer.