Shipping policy

MakeYourNeon Shipping Policy

Effective Date: September 16, 2026

At MakeYourNeon, every sign is carefully designed, crafted, and packaged to ensure it arrives safely and ready to transform your space.

Because all our products are custom-made, production and delivery timelines depend on the complexity of your project, materials selected, and design approval process.

Please review our Shipping Policy before placing your order.

Production & Processing Time

Every MakeYourNeon order goes through several stages:

  1. Design Confirmation

    After your order is placed, our team reviews your requirements and confirms the final design details.

  2. Production

    Once the design is approved, production begins. Your sign is then carefully manufactured using selected materials and components.

  3. Quality Inspection

    Before shipping, every sign undergoes a quality check to ensure it meets our standards.

  4. Packaging & Delivery

    After approval, your sign is securely packaged and shipped to your address.

Estimated Production Time

Production timelines vary depending on:

  • Sign type

  • Size and complexity

  • Custom design requirements

  • Material availability

  • Order volume

Most custom signs are typically completed within:

10–15 business days after design approval.

For larger commercial projects, additional production time may be required. Our team will provide an estimated timeline before production begins.

Shipping Time

After production is completed, delivery times depend on your location and shipping method selected.

Estimated shipping timelines:

  • Domestic deliveries: 3–7 business days

  • International deliveries: 5–12 business days

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Customs processing

  • Public holidays

  • Other circumstances outside our control

Shipping Costs

Shipping costs are calculated based on:

  • Destination

  • Package size

  • Sign type

  • Delivery method

Available shipping options and costs will be provided during checkout or confirmed with your custom quote.

Shipping Destinations

MakeYourNeon ships custom signage to residential and commercial addresses.

Please ensure your shipping address is:

  • Complete

  • Accurate

  • Accessible for delivery

We are not responsible for delays or lost packages caused by incorrect shipping information provided by the customer.

Order Tracking

Once your sign has been completed and shipped, you will receive tracking information through your provided email address.

Tracking updates may take some time to appear after the package has been collected by the courier.

If you do not receive tracking details after your expected shipping period, please contact our support team.

Packaging & Damage Prevention

Every sign is carefully packaged using protective materials designed to reduce the risk of damage during transportation.

Our packaging process includes:

  • Protective wrapping

  • Secure internal support

  • Impact-resistant packaging where required

However, customers should inspect their package immediately upon delivery.

Damaged, Missing, or Lost Packages

If your package arrives damaged, please:

  1. Take photos/videos immediately.

  2. Keep all original packaging materials.

  3. Contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Photos/videos of the damaged sign

  • Photos of the packaging

  • Shipping label information

For missing items or lost packages, contact us immediately so we can investigate with the shipping carrier.

Claims submitted after the required timeframe may not be eligible for replacement or compensation.

Address Changes

Shipping address changes can only be accepted before your order has been dispatched.

Once your order has shipped:

  • We cannot guarantee address changes.

  • Additional shipping charges caused by incorrect addresses may be the customer's responsibility.

Please carefully verify your shipping information before completing your order.

Customs, Duties & Taxes

For international orders:

  • Customs fees, import duties, and local taxes may apply depending on your country.

  • These charges are the customer's responsibility.

  • MakeYourNeon is not responsible for delays caused by customs clearance.

We will provide any necessary documentation required to support the customs process.

Installation Responsibility

Our signs are designed with installation requirements depending on the product type.

Please note:

  • Customers are responsible for arranging installation unless installation service is specifically included.

  • We recommend using a qualified professional for electrical connections and commercial installations.

  • MakeYourNeon is not responsible for damage caused by incorrect installation.

Installation requirements may vary depending on:

  • Sign type

  • Location

  • Indoor/outdoor placement

  • Electrical setup

Rush Orders

If you require your sign sooner, rush production options may be available depending on:

  • Current production capacity

  • Sign complexity

  • Material availability

Contact our team before ordering to discuss expedited options.

Contact Us

For questions regarding shipping, delivery, or your order status, contact us:

Email: [your email]

Our team is always happy to assist you.

Policy Updates

MakeYourNeon reserves the right to update this Shipping Policy at any time due to operational, legal, or business changes.

Any updates will be posted on this page with the revised effective date.