Refund policy

MakeYourNeon Refund & Return Policy

Effective Date: September 16, 2026

At MakeYourNeon, every sign is custom designed and handcrafted specifically for your space, brand, or event. Because each product is made uniquely for you, we carefully review every order, design approval, and production step to ensure the highest quality.

Please read our Refund & Return Policy carefully before placing your order.

Custom Orders & Cancellations

All MakeYourNeon products are custom-made signage pieces created according to your selected design, size, colours, materials, and specifications.

Because of the custom nature of our products:

  • Orders can only be cancelled before production begins.

  • Once production has started, materials have been purchased and manufacturing time has been allocated, so cancellations are no longer possible.

  • If a cancellation request is approved after production has started, a 30% production and restocking fee may be deducted from the refund amount.

Once your design has been approved and production begins, the order cannot be changed, cancelled, or refunded due to a change of mind.

Design Approval & Customer Responsibility

Before production begins, customers may receive a digital mockup or design preview for approval.

Customers are responsible for reviewing and confirming:

  • Spelling and wording

  • Logo details

  • Size and dimensions

  • Colours

  • Design layout

  • Mounting requirements

  • Other project specifications

Once the design is approved, MakeYourNeon will manufacture the sign according to the approved specifications.

Any mistakes approved by the customer during the design approval stage will not qualify for a refund or replacement.

Refund & Replacement Eligibility

Due to the custom nature of our products, we do not accept returns or refunds for:

  • Change of mind

  • Incorrect measurements provided by the customer

  • Incorrect installation location selection

  • Minor differences between digital mockups and the final product

  • Colour variations caused by screen/device settings

Refunds or replacements are only considered for:

  • Manufacturing defects

  • Significant product damage during shipping

  • Incorrect products received due to our error

Colour & Design Variations

Please note that:

  • Colours displayed on computer screens, phones, or tablets may vary slightly from the final product due to different screen settings, brightness levels, and colour calibration.

  • Handmade/custom products may have minor variations that are normal during manufacturing.

  • Slight differences in brightness, colour tone, or material appearance do not qualify as defects.

These natural variations are part of the custom manufacturing process.

Damaged or Defective Products

If your sign arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

To process your claim, please provide:

  • Order number

  • Clear photos/videos of the damaged product

  • Photos of the packaging box

  • Shipping label photos

  • Description of the issue

Claims submitted after 48 hours may not be eligible for replacement or refund due to shipping insurance limitations.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom signs without manufacturing defects

  • Signs damaged due to misuse

  • Products damaged due to incorrect installation

  • Signs modified after delivery

  • Signs installed in unsuitable environments

  • Outdoor signs used without selecting appropriate outdoor specifications

If you require an outdoor-rated sign, please mention this during the ordering process.

Inspection & Resolution Process

Once we receive your claim:

  1. Our team will review the submitted photos/videos and order details.

  2. If the issue is confirmed as a manufacturing defect or shipping damage, we may provide:

  • A replacement sign at no additional cost, or

  • A repair solution where applicable, or

  • A partial/full refund depending on the situation.

Refunds will be processed to the original payment method within 7–10 business days after approval.

Incorrect Orders

If MakeYourNeon sends an incorrect product due to our mistake (wrong design, size, or specifications compared to your approved order), please contact us immediately.

We will review the issue and work with you to provide a suitable solution.

Shipping Damage Claims

We carefully package every sign using protective materials to reduce the risk of damage during transportation.

However, if damage occurs during shipping:

  1. Inspect your package immediately after delivery.

  2. Take photos of the packaging and damaged product.

  3. Contact us within 48 hours.

Failure to report shipping damage within this timeframe may affect eligibility for replacement or compensation.

Warranty

All MakeYourNeon products include a limited manufacturer warranty covering defects related to:

  • Manufacturing workmanship

  • Materials

  • Electrical components (where applicable)

The warranty does not cover:

  • Damage caused by improper installation

  • Incorrect electrical connection

  • Physical damage after delivery

  • Water damage caused by using indoor-rated products outdoors

  • Normal wear and tear

  • Cosmetic changes caused by long-term use

Feedback & Customer Support

We value every customer's experience and always aim to resolve concerns professionally.

If you have any questions regarding your order, refund request, or product issue, please contact us:

Email: [your email]

Our team will review your request and assist you as quickly as possible.

Policy Updates

MakeYourNeon reserves the right to update this Refund & Return Policy at any time to reflect operational, legal, or business changes.

Any updates will be posted on this page with the revised effective date.